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Vice President, Partner Services

New Markets Support Company (NMSC) is seeking a full-time Vice President (VP) of Partner Services to lead business development and client relations for our impact financial services offerings. The VP will expand our client base, increase our long-term revenues and improve NMSC’s customer satisfaction. They will focus on building better client acquisition and retention systems and continually cultivating them. The VP will work closely with the COO and CEO to drive NMSC’s business strategy.

Key responsibilities include:

  • Client relationship management with a focus on superior customer service
  • Cultivating New Markets Tax Credit (NMTC) advisory services opportunities via community development organizations, investors, consultants, developers, and potential new entrants to industry
  • Creating and monitoring internal system for assessing whether our work-product, performance and external relationships are in line with NMSC’s values
  • Continually evaluating the services we offer, ensuring they align with market needs, and that our description of services matches market terminology
  • Working with COO and CEO to evaluate new business opportunities and service offerings within impact financial services industry
  • Sales and marketing of Partner Services offerings
  • Hire and manage staff, if/when necessary to achieve goals

Keys to Hiring

A successful VP will be entrepreneurial and ambitious, with a passion for managing processes and building relationships with staff and customers. The VP should develop a clear understanding of each functional unit within NMSC. As a leader in the company, they should be able to exert influence when necessary to ensure that NMSC meets customer expectations. The VP will also expand the Partner Services team and manage new members.

Performance Objectives

Primary Objective: The major objective of the VP of Partner Services is to lead business development and client relations for all existing impact financial services offered by NMSC. The VP will be the head of services targeting the New Markets Tax Credit (NMTC) industry, and grow our impact financial services client base and revenues. The VP should ensure that they and their delegates are in regular communication with NMSC’s clients, collecting continual feedback through a systematic process. The VP must gain expertise in the internal operations of both NMSC and our clients. To overdeliver to our clients and “do good, better,” the VP must develop a deep understanding of our clients’ strategy, politics, staff, processes and products.

Secondary Objective: To successfully lead business development and client relations, the VP’s initial responsibility will be to evaluate NMSC’s service offerings to ensure that they align with market needs.

Operational Review: The VP will conduct a comprehensive operational review of current business development, client retention, and service delivery practices and recommend improvements.

Technical Competency: The VP must excel in building successful client retention platforms. They must develop a deep understanding of NMSC’s services and be able to deploy marketing and sales skills to attract new clients.

Address Problems & Make Improvements: NMSC excels in client retention, but we believe there is room to improve our client relationship management. The VP should establish a strong management system, including procedures for collecting customer feedback after contracts are executed and assigning staff members to take ownership of specific client relationships.

Team Development & Influencing: The VP will work with NMSC staff that provide NMSC’s services to evaluate the current organizational design and identify potential gaps. Once the VP understands NMSC’s organizational needs, they will work with functional leads to ensure staff are performing the services expected. The VP must be a successful influencer, as they will not have full control over all the functional units within the company. The VP will hire their own staff as necessary.

Strategy & Planning: Within the first year, the VP will work with senior leadership to implement a plan to expand NMSC’s financial services business (both the existing lines as well as prospective ones). The VP should recognize the limitations of a growing company’s short-term internal resources and must demonstrate an ability to prioritize and implement strategies that maximize long-term enterprise value to NMSC.

Personality & Interpersonal Skills: The VP must have the ability to sell ideas both internally and externally. The VP will need to establish credibility with the functional units within NMSC by demonstrating technical expertise and a willingness to work with others to achieve goals. They should take their work seriously, but not themselves.

Tenacity: The VP should be comfortable pushing back on how things are done today, while also communicating effectively to gain critical buy-in throughout the organization.

We offer a competitive salary, along with a comprehensive benefits package.

Submit resume and cover letter with salary requirements via email to rhall@nefinc.org, or mail to National Equity Fund, Human Resources Department, 10 S. Riverside Plaza, Ste. 1700, Chicago, IL 60606.

NEF/NMSC IS AN EQUAL OPPORTUNITY EMPLOYER
 

Vice President and Chief Lending Officer

New Markets Support Company (NMSC) is seeking a full-time Vice President (VP) and Chief Lending Officer to lead a growing team and all lending functions of NMSC including originations, underwriting, closing, and portfolio management. This person will have responsibility for developing and executing annual lending plans, maintaining portfolio quality standards, and team management. The VP will work closely with the CEO and management team to develop and execute the strategic plan for commercial lending at NMSC. You will have the opportunity to inspire the lending team by sharing the strategic vision with them and illustrating their role in achieving it. The scope of this role includes management of a growing $500M portfolio and annual production of greater than $50M.

Key responsibilities include:

  • Personnel management for a growing team of 4+ professionals including talent attraction, development, and retention
  • Achieving annual lending goals and expanding the existing portfolio with loan assets that meet revenue, market, asset class, portfolio quality, and social impact goals
  • Establishing policies, processes and procedures of lending department and implementing best practices. Periodic updates to the policies should be made and adherence to such policies enforced
  • Managing all aspects of the loan portfolio, including: originations, structuring, underwriting, closing, and portfolio management
  • Working with NMSC leadership to establish and manage an annual budget for the Lending Team
  • Prioritizing and balancing workloads of team members and providing them with opportunities for training and development
  • Managing relationships with various stakeholders including clients, development consultants, lending partners, and borrowers
  • Staying apprised of past and evolving community development and New Markets Tax Credit industry issues as well as the investor and market environment. Communicate issues and trends to team members and senior management

Keys to Hiring

A successful VP will be a strong leader with a penchant for process improvement, business development, team development, and social impact. Success also entails the ability to lend across asset classes (including operating businesses and commercial real estate) and to structure and analyze complex financing structures that include New Markets Tax Credits and other public subsidies. The VP that overachieves will be goal oriented, hands on, and have excellent management skills.

Performance Objectives

Primary Objective: The major objective of the VP Chief Lending Officer is to lead the lending team to achieve annual lending goals while maintaining client quality, portfolio quality, and social impact standards. To be considered a success, the VP will take responsibility for developing lending processes and lead the team in originating and managing pipeline, providing efficient underwriting screens to maintain pipeline quality standards, and structuring complex capital stacks. Strong underwriting skills and efficiency in closing transactions are keys to achieving this objective. In line with NMSC’s values, our goal is to over-deliver to our borrowers and clients.

Secondary Objective: In order to achieve the primary objective, the VP will initially spend time evaluating the loan products we offer, our credit policies and procedures, example credit memos, and information on our current portfolio. The VP will also need to spend time acclimating with the team and training/mentoring staff.

Operational Review: The VP will conduct a comprehensive operational review of the lending process and establish lending, credit, and portfolio management practices and capabilities including processes, systems, and procedures.

Technical Competency: Key technical objectives include the ability to understand and analyze complex financing structures (including New Markets Tax Credits and other public subsidies) plus credit expertise that includes both commercial real estate and operating business loans. Also, the VP will have skills and experience in sales and marketing and personnel management.

Team Development & Influencing: The VP will be responsible for talent attraction, development, and retention of the lending team. This role includes annual goal setting with regular check ins on goal progress, prioritizing and balancing workloads of team members, and providing the team with opportunities for training and development.

Strategy & Planning: Within the first year, the VP will work with senior leadership to develop and implement a strategic plan for NMSC’s lending business.

Personality & Interpersonal Skills: The VP must be a strong manager and team player. The VP will need to establish credibility with the functional units within NMSC by demonstrating technical expertise and a willingness to work with others to achieve goals. They should take their work seriously, but not themselves.

Tenacity: NMSC wants the VP to be comfortable pushing back on how things are done today, while also communicating effectively to gain critical buy-in throughout the organization.

We offer a competitive salary, along with a comprehensive benefits package.

Submit resume and cover letter with salary requirements via email to rhall@nefinc.org, or mail to National Equity Fund, Human Resources Department, 10 S. Riverside Plaza, Ste. 1700, Chicago, IL 60606.

NEF/NMSC IS AN EQUAL OPPORTUNITY EMPLOYER